Drew Eckl & Farnham is committed to protecting consumers by complying with all applicable federal, state, and local laws, rules, and regulations governing debt collection. Regulatory requirements governing debt collection are complex and evolving, and to ensure continued compliance with those regulations in a changing environment, Drew Eckl & Farnham has:
- Established detailed and extensive policies and procedures;
- Established oversights and controls and maintains a quality program designed to test compliance with its policies and procedures; and
- Committed to information security to protect its clients’ and customers’ personal information.
Policies and Procedures
Drew Eckl & Farnham’s policies and procedures govern its collections and recovery processes. Drew Eckl & Farnham’s policies and procedures prohibit harassing, deceptive, and misleading behavior and require compliance with regulatory requirements.
Oversight and Controls
To ensure compliance with regulatory requirements, Drew Eckl & Farnham has developed and implemented (and continually maintains and enhances) a comprehensive control and oversight program that promotes Drew Eckl & Farnham’s adherence to and the effectiveness of compliance-related procedures and process as they relate to existing new or revised statutory or regulatory requirements. Drew Eckl & Farnham’s oversight and control department also assesses statutes, rules, and regulations to ensure appropriate and sufficient controls are in control to mitigate non-compliance.
Quality Monitoring and Training
Drew Eckl & Farnham has developed quality monitoring and quality training programs that are designed to ensure compliance with debt collection regulations and Drew Eckl & Farnham’s policies and procedures. Additionally, Drew Eckl & Farnham’s quality department has developed in depth onboarding and ongoing training materials and curriculum. Drew Eckl & Farnham’s quality department also analyzes data to identify and interpret trends and patterns and develops forecasts, recommendations, and strategic and tactical plans based upon quality data and market knowledge.
Drew Eckl & Farnham conducts regular reviews and systematically tests and grades its information security. Drew Eckl & Farnham also holds itself to holding the highest information security certifications, including SOC-2 certification.